Privacy Policy

2. Personal Information We Collect

The personal information we collect depends on how you interact with StackedPlateDining, the services you request, and the level of experience you choose to enjoy. We collect only what is reasonably necessary to provide our premium hospitality, dining and poker offerings.

2.1 Information you provide directly

When you contact us, make a reservation, book a private function, register for an event or enquire about VIP lounge access, you may provide us with:

• Identification and contact details, including your full name, email address, phone number, and preferred contact method.
• Booking and reservation details, such as preferred date and time, party size, seating preferences, occasion type, and any relevant notes you wish to share.
• VIP membership and lounge enrolment details, including your membership tier, loyalty preferences, preferred dining and poker experiences, and communication preferences.
• Event and function information, such as corporate or organisation name, role or title, event objectives, catering requirements, and special requests.
• Payment-related information, such as partial card details processed through secure payment gateways, billing contact details and transaction references. We do not store full payment card numbers.
• Feedback and correspondence, including surveys, testimonials, enquiries, complaints and any information shared when you contact us directly.

2.2 Information collected automatically

When you browse our website, we may automatically collect certain information relating to your device and browsing activity, including:

• Technical data, such as IP address, browser type and version, device identifiers, operating system and screen resolution.
• Usage data, including pages viewed, referring and exit pages, time and date of visit, time spent on each page and website navigation paths.
• Interaction data, such as clicks on reservations or contact buttons, completed forms and preferences expressed on our site.

2.3 Sensitive information

We generally avoid collecting sensitive information (such as health or biometric information). However, in limited cases we may collect information about dietary requirements, allergies, mobility needs or accessibility requirements where you choose to provide this so that we can accommodate your visit in a safe and respectful manner. We treat such information with additional care and use it only for the purpose for which you provide it.

2.4 Information about others

If you provide us with personal information about another individual (for example, a guest in your party, a corporate contact or an event attendee), you are responsible for ensuring that the individual is aware of this Privacy Policy and has authorised you to share their information with us.

3. How We Use Your Information

We use your personal information to create a refined, reliable and personalised experience at StackedPlateDining, both online and at our venue. The main purposes for which we collect and use your information include:

• Managing reservations and bookings – to process and confirm your table bookings, private poker evenings and group reservations initiated via our Reservations or Contact Us pages.
• Delivering premium dining experiences – to understand your preferences, accommodate dietary and accessibility requirements, and tailor our Dining offering to your expectations.
• Hosting events and tournaments – to administer registrations for our offline poker nights, live tournaments and private functions, including communication about schedules, formats and venue details featured on our Events and Functions pages.
• Providing VIP and lounge services – to manage lounge access, concierge requests, loyalty benefits and exclusive invitations related to our Lounge experiences.
• Communicating with you – to respond to enquiries, send booking confirmations, provide operational updates, notify you about changes to events or services, and send carefully curated hospitality updates where you have opted in.
• Marketing and brand communications – to share news, offers and stories that highlight our venue, menu and poker experiences, in accordance with your communication preferences and applicable Australian spam and privacy laws.
• Improving our website and services – to analyse site usage, refine navigation, enhance the booking journey and develop new offerings that reflect the interests of our guests.
• Compliance, risk management and venue safety – to comply with legal obligations, venue licence conditions, responsible service of alcohol and gaming responsibilities, and to manage risk, security and incident investigations.
• Internal reporting and analytics – to generate aggregated and de-identified insights that help us understand demand patterns, event popularity and guest satisfaction across our hospitality experiences.

Where required by law, we will obtain your consent before using your personal information for direct marketing or for any purpose that is significantly different from the original reason for collection.

4. Information Sharing and Disclosure

We treat your personal information with discretion and respect. We do not sell your personal information. However, in order to operate a seamless, premium hospitality environment, we may share your information with carefully selected third parties in the following circumstances:

• Service providers and partners – including reservation platforms, payment processors, email and SMS communication providers, event management systems, IT hosting providers and analytics partners who assist us in delivering our services.
• Professional advisers – such as legal, accounting, risk and insurance advisers where reasonably necessary for the management and protection of our business and guests.
• Venue and operations partners – including security providers, catering partners or entertainment collaborators where joint services are being delivered for functions, tournaments or private events.
• Compliance and law enforcement – where required or authorised by Australian law, regulation or court order, or where we believe disclosure is reasonably necessary to protect the safety, rights or property of guests, staff, or the broader community.
• Business transactions – in the context of a potential merger, acquisition, restructure or sale of our business or assets, where personal information may be transferred under strict confidentiality arrangements and in accordance with privacy law.

Whenever we share your personal information with third parties, we take reasonable steps to ensure that they handle the information in a manner consistent with this Privacy Policy, including through appropriate contractual obligations, confidentiality arrangements and data security expectations.

5. Data Storage and Security Measures

We take the protection of your personal information seriously and implement a combination of technical, administrative and physical safeguards to reduce the risk of unauthorised access, alteration, disclosure or loss.

Our security measures include:

• Secure hosting environments and restricted access to systems containing personal information.
• Use of reputable payment gateways to process transactions, rather than storing full payment card details on our own systems.
• Role-based access controls, staff confidentiality obligations and training on privacy and information security.
• Encryption and secure protocols for data transmission where appropriate.
• Regular review of our digital infrastructure and hospitality processes to maintain an appropriate security posture.

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is entirely secure. Accordingly, we cannot guarantee absolute security. If you have particular concerns about the security of your information, please contact us using the details in the How to Contact Us section.

We retain personal information for as long as it is reasonably necessary for the purposes described in this Privacy Policy or as required by Australian law, including venue licensing, tax and record-keeping obligations. When information is no longer required, we will take reasonable steps to de-identify or securely destroy it.

6. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a smooth, intuitive and secure experience for visitors. Cookies are small data files stored on your device that help our site function and allow us to understand how guests engage with our content.

The types of cookies and technologies we may use include:

• Strictly necessary cookies – essential for core site functionality, such as secure navigation, booking flows and basic performance.
• Performance and analytics cookies – used to understand visitor behaviour, measure traffic, and identify which pages or experiences resonate most with our audience.
• Functionality cookies – used to remember your preferences, such as language or previously entered booking details, to streamline repeat visits.
• Marketing and experience cookies – where enabled, used to tailor content, highlight relevant events or offers, and measure the effectiveness of any campaigns.

When you first visit our website, you may be presented with a cookie banner or consent tool describing the categories of cookies we use and giving you the option to manage your preferences. You can also adjust cookie settings in your browser to refuse or delete cookies. However, some features of our website, including certain booking or contact forms, may not function optimally without cookies.

For more detail about how we use cookies and how you can manage your preferences, please refer to our dedicated Cookie Policy.

7. Third-Party Links and Services

Our website may include links to third-party websites, social media platforms, booking tools, content platforms or partner services that are not operated or controlled by StackedPlateDining. Examples may include reservation engines, map and location services, social media pages or external event platforms.

While we carefully select partners that align with our brand and values, we are not responsible for the privacy practices, security standards or content of external websites or services. If you follow a link from our site to a third-party destination, your use of that site will be governed by its own terms and privacy policy.

We encourage you to review the privacy policies of any third-party websites or services you access, particularly before sharing personal information or completing bookings or transactions outside of our domain.

8. Your Rights and Choices

Under Australian privacy law, you have a range of rights and choices regarding your personal information. We are committed to respecting these rights and making it straightforward for you to exercise them.

8.1 Access and correction

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate, incomplete or out of date. In most cases, we will provide access in a reasonable time and in the manner you request, subject to any legal restrictions or operational considerations.

8.2 Marketing preferences

You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send you essential service messages relating to reservations, events or important venue updates.

8.3 Managing cookies and tracking

You can manage your cookie preferences via your browser settings or any consent tools presented on our website. For further information, please refer to our Cookie Policy.

8.4 Complaints and concerns

If you have concerns about how we handle your personal information, you can contact us using the details in the How to Contact Us section. We will acknowledge your enquiry or complaint and work with you to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. Children's Privacy

StackedPlateDining is a premium hospitality venue with experiences designed for adults in accordance with Australian hospitality and gaming regulations. Our poker experiences and VIP lounges are intended exclusively for guests who are 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 years of age through our website or services. If you are a parent or guardian and believe that we may have inadvertently collected personal information about a minor, please contact us promptly so that we can investigate and, where appropriate, delete or de-identify the information.

Age verification procedures may be applied at our venue to ensure compliance with applicable liquor and gaming laws. These processes are conducted in line with our legal obligations and venue licence conditions.

10. International Data Transfers

StackedPlateDining is based in Australia and our primary venue operations are located in Australia. However, some of our technology providers, data hosting solutions or support teams may be located, or may store data, outside Australia.

This means that, in limited circumstances, your personal information may be transferred to, stored in or accessed from jurisdictions outside Australia. Where we engage overseas service providers, we take reasonable steps to ensure that they handle your personal information in a manner consistent with the Australian Privacy Principles and this Privacy Policy, including through contractual safeguards and appropriate due diligence.

By using our website or services, you acknowledge that your personal information may be processed in countries that may have different privacy and data protection laws from those in Australia. If you would like further information about our use of overseas service providers, you can contact us using the details below.

11. Policy Updates and Notification

We may update this Privacy Policy from time to time to reflect changes in our operations, hospitality offering, technology, regulatory requirements or best practice guidance. We will always post the latest version on this page and update the "Last updated" date below.

Where a change is material, we may also provide additional notice, such as highlighting the update on our website, notifying you via email where appropriate, or referencing the change during relevant booking or membership communications.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information while you enjoy our dining, events, functions and lounge experiences. Your continued use of our website or services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.

Last updated: 23 June 2026

12. How to Contact Us

If you have any questions, requests or concerns about this Privacy Policy or the way StackedPlateDining handles your personal information, you can contact our designated privacy contact using the details below:

Privacy Officer – StackedPlateDining
Website: https://stackedplatedining.com

You may contact us via the enquiry forms on our Contact Us or Reservations pages, or by any direct communication channels listed there. Please include your name, contact details and a brief description of your request so that we can assist you efficiently.

We aim to acknowledge privacy enquiries and complaints within a reasonable period and to provide a considered response within 30 days, subject to the nature and complexity of your request.